Login Issues?

To log in to the "new" MySCCC, use your existing MySCCC username and password.  The "new" MySCCC requires a recent version of a standard Internet browser such as Netscape Communicator, Firefox or Microsoft Internet Explorer.  If you are having trouble logging in to the system, use the links below to determine possible problems.
 

 

  Did you forget your password or need your password reset?
  Is the system available?
  Click to troubleshoot your problem.
  Do you have a current MySCCC portal account?
  Supported browsers.
  Netscape JRE issue.
  Need registration help, click here to contact the MySCCC Registration Help Desk
  Did you forget your password or need your password reset?
   Students: If you remember your security questions, click here to reset your password online. If you do not remember your security questions, you may either visit a campus Registrar's Office, with your official SCCC Student ID card, or fax a "Password Reset Request" form, along with a copy of your driver's license, to a campus Registrar Office to have the password reset. Click here for "Password Reset Request" Form. Note: Entering an expired password will bring up the password reset application and will allow you to create a new password.

Faculty, Staff and Administrators: Call the Computer Center at 631-451-4505 to have your password reset. Entering an expired password will bring up the password reset application and will allow you to create a new password.

 

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  Is the system available?
   Occasionally, the MySCCC server may be off line for maintenance or repair.   Login attempts during these times will  return various error message, depending upon the device effected.   The most common of these is the message below.   If a notice is not posted on the college homepage, the outage is likely to be short in duration and you should try again later.   Otherwise, follow the directions posted on the College homepage.

"An error occurred on the server when processing the URL.  Please contact the system administrator."

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  Do you have a current portal account?
   Students: Existing students should use their current portal user name and password to access MySCCC.  New students are able to create an MySCCC account by clicking on "How do I get a user name and password? CLICK HERE." You must provide your ID# and PIN to create a MySCCC  portal account.

Faculty, Staff and Administrators:  Use your network user name and password to access MySCCC. 

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  Supported browsers
   To log in and use the system effectively, you should be using one of the following Internet browsers
  • Windows
      Internet Explorer 6.0 SP2 and 7.x
      Netscape 7.2 and 8.1
      Firefox 1.5.0.1 and 2.0
      Mozilla 1.7.12
  • Macintosh
      OS X v10.3
        Netscape 7.2
        Mozilla 1.7.12
        Firefox 1.5.0.1
        Safari 1.3.9
      OS X v10.4
        Netscape 7.2
        Firefox 1.5.0.1
        Safari 2.0
If you are trying to log in to the system using another browser, you may experience difficulties.

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  Netscape JRE Issue
   In order to use the Chat application provided by the Luminis system, your Internet browser must be able to access and run a Java Virtual Machine (JVM). In some cases a JVM is provided by your operating system. In other cases, the browser adds a JVM to your computer when it is installed. With Netscape browsers, the JVM is included during installation as part of the Java Runtime Environment (JRE). However, in some installations of Netscape, the JRE is an optional installation choice. If your Netscape browser does not have a JRE installed or enabled, you will see a warning message when you first access the Luminis system. If you click continue, you should be able to use all system functionality with the exception of Chat. The first time you try to use Chat without a JVM, you will be prompted to install a plugin. If you accept the plugin, a JVM will be installed and configured for your Netscape browser and you will no longer see the warning message when you try to access the Luminis system.

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